Asian Journal of Arts, Humanities and Social Studies

Parties engaged in conflicts are often considered being aggressive, belligerent, irrational and inflexible. Majority views the conflict as a battle to win or a situation to be avoided. Hence, conflicts are never resolved amicably, smoothly and peacefully. Some parties become dissatisfied, uncomfortable and felt that decision made is unfair. Due to this, issues are brought to court for resolution and justice. Otherwise, processes in the court will be time consuming and cost would be escalated before the announcement of any orders and judgments. Other related causes that impede access to justice include delays in delivering judgments, frequent adjournments and a poor case of flow management. Today, mediation relatively relates to the judicial system, a reform in progress such as practised in Perlis Court. This approach will encourage people to select the most appropriate dispute resolution process. Thus, increasing satisfaction for those who seek resolution regarding their disputes.